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Terms and Conditions
General
These Terms of Use govern the use of www.urbanwellness.com. (the “Website”). By using this Website, you are entering into a legally binding agreement with URBAN WELLNESS Pte Ltd (hereon referred to as “URBAN WELLNESS”). The Website is hosted in Singapore and operates as an e-commerce website selling products from URBAN WELLNESS and its affiliated brands (the “Products”). For the purposes of this Terms of Use, “you” shall mean any user of the Website, whether you purchase the Products or not. We reserve the right, in our sole discretion, to update or revise these Terms of Use. The continued use of the Website following the posting of any changes to the Terms of Use constitutes acceptance of those changes.
Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. In order to contract with URBAN WELLNESS, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. If your order is accepted, we will send you a confirmation email. When placing an order, you undertake that all details you provide to us are true and accurate, and that you are an authorized user of the bank account and/or the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the Product(s). By confirming your purchase at the end of the checkout process, you agree to accept and pay for the Product(s). Where applicable, prices are inclusive of GST.
The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
We reserve the right to refuse any order for any reason, including, but not limited to, the following situations:
Error in Shipping Information
You are responsible for providing sufficient and accurate shipping address (including street address, block and unit number, or postal code). URBAN WELLNESS will not be responsible for undelivered goods as a result of error in the information you provided.
Product Unavailability
If the Product becomes unavailable, or if there is an error on our Website relating to the order (for example, an error relating to the details, descriptions and prices of Products), URBAN WELLNESS may cancel the order. If this occurs, we will inform you as soon as possible.
Reshipping of Merchandise
The merchandise sold on our Website is intended for personal use only, not for resale. Any suspected resale of our merchandise for personal or business profit is strictly prohibited.
Replacement, Return, and Refund
At Urban Wellness, we are dedicated to upholding the highest quality standards throughout the entire product production cycle to provide our valued customers with exceptional organic supplies and products.
Our replacement, return, and refund policies are designed with our customers at the forefront, and we continuously strive to offer the best-in-class service.
Please note that the following exchange, return, and refund policies are exclusively applicable to online purchases made through our official website www.urbanwellness.sg and do not extend to products acquired from offline stores or third-party platforms.
To initiate an exchange, return, or refund request, please reach out to us at +65 9745 1603 or email us at within 7 days from the date of delivery.
Replacement
Product replacements may be considered under the following circumstances:
In-transit damage to the product, provided such instances are reported within 24 hours of product delivery.
- Delivery of a product with a remaining shelf life of less than 50% of its total life, if reported within 24 hours of delivery.
- In cases of quality-related concerns, subject to verification by our internal quality control team after a comprehensive understanding of the raised concern and product evaluation.
Please note that the product in question must be returned for a replacement to be processed; replacements cannot be initiated without the return of the product.
Scenarios where Replacement of the products is not allowed
- No replacements are permitted for expired products.
- Used products are strictly ineligible for replacement.
Return
All products are delivered on a NON-RETURNABLE BASIS. Returns are only accepted in cases of incorrect or damaged product deliveries.
Refund
Refunds for delivered products are allowed in the event of quality issues or order cancellations by the Company. Refunds can be issued in the form of E-Vouchers, Gift Cards, or transferred directly into the customer’s bank account.
Refunds via E-Voucher can be redeemed on your next purchase at Organic Wellness within the specified validity date.
Refunds to bank accounts will be processed within 7-8 business days, subject to clearance in quality checks. Please be aware that refunds cannot be processed to third-party bank accounts, and the name of the customer initiating the refund must match the name of the bank account holder.
Please note that cash refunds are not available for Cash on Delivery (COD) orders.
Refunds will be initiated only after we have physically received the returned shipment. Therefore, refunds will not be applicable in the event that a customer has self-shipped the item(s) and the package is lost in transit.
This revised refund policy provides clear information and guidelines for customers regarding replacement, return, and refund procedures while emphasizing the importance of product quality and customer satisfaction at Urban Wellness.
Account Creation
By creating an account on the Website, you agree to receive certain communications in connection with use of the Website, such as requests for reviews of products. You will also receive our marketing emails such as our newsletters. For more information, please refer to our Privacy Policy.
By submitting your information and agreeing to our Terms of Use, you consent to URBAN WELLNESS’s collection, use, and disclosure of your personal data to parties such as URBAN WELLNESS’s employees, service providers, vendors, and systems for the purposes of processing your application and registration of your membership and to ascertain if you are eligible for discounts, privileges or benefits or other related purposes; to conduct market research and analysis; for direct marketing through SMS; email; direct mail; for payment and/or credit control purposes; to notify you of any changes to our policies or services which may affect you; to respond to queries and feedback; for identification and website access; maintaining and updating your membership details; and informing you of new services, promotions of URBAN WELLNESS.
Product Reviews
We welcome product reviews and feedback on your online shopping experience. We will publish on our Website both positive and negative comments, so long as the comments, reviews or testimonials (collectively, Reviews) are accurate, and constructive. If you submit Reviews that we do not publish on our Website, our Customer Service team may contact you in order to improve our product quality and service. We also reserve the right to edit Reviews for length, spelling, grammar, or for any other reason in our sole discretion so long as the meaning of the Reviews is not materially altered. By submitting a Review to URBAN WELLNESS, you hereby grant to URBAN WELLNESS the unrestricted right to use your Review in perpetuity, through any and all media formats and media channels now known or hereinafter developed, without compensation, and to identify the source of the Review by indicating your first name and last initial.
Privacy Policy
URBAN WELLNESS respects the privacy and confidentiality of personal data in our possession or under our control. We have implemented policies and practices to safeguard the collection, use, disclosure, storage and other processing of personal data provided to us. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Understand more about our Privacy Policy here.
Intellectual Property
All copyrights, trademarks, trade dress, other intellectual property and materials, including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, music clips, video clips, and written and other materials on our Website (collectively, the IP) are owned, controlled or licensed by URBAN WELLNESS and/or URBAN WELLNESS’s related entities, and are protected by Singapore and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only. You are not allowed to copy, distribute, reproduce, or distribute the content for commercial use without consent from URBAN WELLNESS.
Limitation of Liability
Under no circumstances shall URBAN WELLNESS or any of its affiliates, employees, directors, officers, agents, vendors or suppliers be liable to any user of the site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data or loss of use) arising out of the use or inability to use the site or any information contained thereon or stored or maintained by URBAN WELLNESS, whether based upon warranty, contract, tort, or otherwise, even if URBAN WELLNESS has been advised of or should have known of the possibility of such damages or losses. Without limiting the foregoing, in no event shall URBAN WELLNESS, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site have any liability for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in your account or otherwise stored by or on behalf of URBAN WELLNESS.
Accessibility Statement
URBAN WELLNESS is constantly working towards improving the accessibility of the Website to ensure we provide equal access to all of our users. If, for any reason, you are having difficulty processing an order or navigating through the Website, please call +65 8838 0363 or email yann.ang@icloud.com for assistance.
